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Warranty:
Warranties offered
for items sold by
Dumbbell Buddy
are subject to each
manufacturer’s
warranty. Some items
may require that you
contact the
manufacturer
directly for
warranty or service
claims. The Lifetime
Warranty offered on
Phys-X pieces is
limited to
structural failures
under normal home
usage. Replacement
parts or repaired
parts will be sent
directly to the
street address as
indicated on the
Return Authorization
form or to the
address where
original shipment
was sent. If the
address is
different, a letter
or fax must be sent
to our Customer Care
Center along with
the part or request.
The warranty for
Phys-X items is
non-transferable and
is good only toward
the original
purchases of the
equipment. Phys-X’s
lifetime warranty
does not cover the
failure of the
equipment if used in
a Commercial or
Institutional
environment or if
the failure of a
part or the unit as
a whole is caused by
unreasonable or
abusive use or if
unit has been
altered or changed
in anyway or if pro
per and reasonable
care has not been
given toward the
product.
Free Freight: ie Shipping Included
The Free Freight
Program offered by
Dumbbell Buddy is
limited to some, but
not all, Phys-X
products. The term “Free
Freight” is Limited
to straight
deliveries detailed
below within the 48
contiguous United
States. Any special
services, request or
requirements are not
applicable to this
program and will not
be offered. Customer may contact Dumbbell Buddy to request possible Lift Gate
services that may be available from carrier. In some
cases, Freight
carriers may not
have normal access
to certain areas
(island or other
remote inland
locations) in these
events you will be
contacted from
Dumbbell Buddy
for possible service
charges prior to
shipping. Normal
delivery time is 10
to 14 working days
from date of the
order receipt but
this time may vary,
especially around
holidays or other
peak shopping times.
Smaller items may be
shipped via UPS or
FED-EX ground. Most
items will be
shipped via Common
Carrier. Taxes are
applicable to all
orders shipping to
the states of
California and
Texas.
You are
requested to supply
Dumbbell Buddy with
two phone numbers. This
is in the likelihood
that your order will
ship via common carrier.
The carrier will contact
you to schedule a
delivery date. You must
be present on the
scheduled delivery date.
In the event you are
unable keep your
appointment you will
need to contact the
carrier directly to
request another date.
Any re -deliveries,
re-routing or storage
charges are your
responsibility and will
be charged to your
credit card number on
file with Dumbbell Buddy. Orders are
shipped as straight
delivery in which the
carrier delivers the
merchandise to the end
of the truck. It is then
the recipient’s
responsibility to remove
the equipment from the
truck and move it to its
final destination.
When your
delivery arrives, make
certain to count the
total number of pieces
that you have received
and inspect for any
visible damages to the
product itself (boxes
may get ripped or
damaged during
shipping). Each
carton/box has a tag
affixed to it, stating
the total number of
pieces we shipped and
that you are to receive.
If the number of pieces
received does not
exactly match the number
of pieces on the freight
bill, note the number of
pieces received next to
your signature on the
freight bill. Any
visible damage should
also be noted next to
your signature on the
freight bill. If, you
fail to note any
discrepancies or damage
on the freight bill,
neither Dumbbell Buddy nor the carrier
can be held liable. Any
and all claims for
damage or shortages must
be filed with the
delivering carrier.
Items
excluded from this
program include but are
not limited to the
following: Weight sets,
Plate packs, racks,
bars, accessories,
dumbbells, standard and
Olympic style plates,
Xodus pieces, Definity items and some Phys-X pieces. Dumbbell
Buddy reserves the
right to revise this
program to include or
omit any and all
products and services
offered at anytime
without prior notice.
Shipping Policy:
Dumbbell Buddy
reserves the right to
accept and ship all
orders at its
discretion. Orders are
processed and shipped in
the order that they are
received. All common
carrier shipments are
shipped as “straight”
deliveries within the 48
contiguous United
States. Any special
services, request or
requirements are not
applicable to this
program and will not be
offered. Customer may contact Dumbbell Buddy to request possible Lift Gate
services that may be available from carrier. In some cases,
Freight carriers may not
have normal access to
certain areas (island or
other remote inland
locations) in these
events you will be
contacted from Dumbbell
Buddy for possible
service charges prior to
shipping. Normal
delivery time is 10 to
14 working days from
date of the order
receipt but this time
may vary, especially
around holidays or other
peak shopping times.
Smaller items may be
shipped via UPS or
FED-EX ground. Most
items will be shipped
via Common Carrier. You
are requested to supply
Dumbbell Buddy with
two phone numbers. This
is in the likelihood
that your order will
ship via common carrier.
The carrier will contact
you to schedule a
delivery date. You must
be present on the
scheduled delivery date.
In the event you are
unable keep your
appointment you will
need to contact the
carrier directly to
request another date.
Any re -deliveries,
re-routing or storage
charges are your
responsibility and will
be charged to your
credit card number on
file with Dumbbell Buddy. Orders are
shipped as straight
delivery in which the
carrier delivers the
merchandise to the end
of the truck. It is then
the recipient’s
responsibility to remove
the equipment from the
truck and move it to its
final destination. When
your delivery arrives,
make certain to count
the total number of
pieces that you have
received and inspect for
any visible damages to
the product itself
(boxes may get ripped or
damaged during
shipping). Each
carton/box has a tag
affixed to it, stating
the total number of
pieces we shipped and
that you are to receive.
If the number of pieces
received does not
exactly match the number
of pieces on the freight
bill, note the number of
pieces received next to
your signature on the
freight bill. Any
visible damage should
also be noted next to
your signature on the
freight bill. If, you
fail to note any
discrepancies or damage
on the freight bill,
neither Dumbbell Buddy nor the carrier
can be held liable. Any
and all claims for
damage or shortages must
be filed with the
delivering carrier.
Satisfaction
Guarantee/Return Policy:
Your satisfaction is our
goal. Should you not be
100% satisfied with your
product, simply return
the merchandise within
30 days for a prompt,
hassle free refund.
Returns are simple. Call
our toll free Customer
Care Center (10:00 –
5:00 P.M., Mon.– Fri.)
or email to
customerservice@dumbbellbuddy.com
to request a return
authorization number,
(no exchanges or returns
are accepted without
this number). The return
authorization number
must be present on the
return shipping
documents. Once you have
received your return
authorization number, it
is your responsibility
to make the shipping
arrangements. You, the
customer are responsible
for any and all return
freight charges and the
product must arrive in
like new condition in
their original boxes.
Returns must be made
within 30 days of
receiving your return
authorization number. A
refund may be made when
the entire product is
received at our
facility. Any damage or
signs of use may result
in a deduction of the
refund.
Errors
on our site or in print:
We try to ensure that
the information
contained in these
mediums are accurate,
however, our use of 3 rd
party sources may result
in errors that are
beyond our control.
Dumbbell Buddy
reserves the right to
change prices without
prior notice. All
products offered are
subject to availability
and are subject to
change without notice.
Any errors on our
website or in printed
ads will be corrected
where discovered and
Dumbbell Buddy
reserves the right to
revoke any stated offers
and to correct any
inaccuracies, omissions
or errors up to and
including after an order
has been submitted and
your credit card
charged. If your card
has been charged under
these instances
Dumbbell Buddy will
issue a credit back to
the card for the full
amount charged. The
amount and posting of
the credit is subject to
the card company, whom
dictate the posting of
such credit.
Limits on Quantities:
Dumbbell Buddy, at
its own discretion, may
restrict the amounts of
items sold per order,
per person or per
household. These
restrictions include but
are not limited to
canceling or limiting
quantities that use the
same billing/shipping
addresses or credit card
account or multiple
orders. Should this
occur, a notice will be
sent via e-mail and or
to the billing address.
We also reserve the
right to limit or cancel
any orders and
quantities ordered by
independent dealers.
Proprietary Rights:
Content included on or
comprising the Dumbbell
Buddy, including
information, data,
software, photographs,
graphs, videos,
typefaces, graphics,
music, sounds and other
material (collectively
“Content”) are protected
by copyrights,
trademarks, patent or
other proprietary
rights, and these rights
are valid and protected
in all forms, media and
technologies existing
now or hereinafter
developed. All Content
is copyrighted as a
collective work under
the U.S. and
international copyright
laws, and Dumbbell Buddy owns, to the
fullest extent allowed
by such laws, the
copyright in the
selection, coordination,
arrangement, and
enhancement of such
Content. Except as
expressly authorized or
licensed, you may not
copy, modify, remove,
delete, augment, add to,
publish, transmit,
participate in the
transfer or sale, lease
or rental of, create
derivative works from or
in any way exploit any
of the Content, in whole
or in part. One or more
patents are pending that
apply to this site. The
logos and other
trademarks on the site
are the property of
their respective owners
and are owned by,
licensed to, or, where
required, used with
permission by Dumbbell
Buddy and may not be
reproduced, copied, or
manipulated in any
manner without the
express, written
approval of the
trademark owner.
DumbbellBuddy.com
does not want to receive
confidential,
proprietary or trade
secret information
through the Dumbbell
Buddy (excluding
information relating to
any order you submit).
Please note that any
information, materials,
suggestions, ideas or
comments sent to the
DumbbellBuddy.com
site will be deemed
non-confidential, and,
by submitting any such
information, you are
granting Dumbbell Buddy an irrevocable
and unrestricted license
to use, modify,
reproduce, transmit,
display and distribute
such materials,
information,
suggestions, ideas or
comments for any purpose
whatsoever. However, we
will not use your name
in connection with any
such materials,
information,
suggestions, ideas or
comments unless we first
obtain your permission
or are otherwise
required by law to do
so.
Links to 3rd Party
Websites:
DumbbellBuddy.com site
contains links to other
sites. The links are
meant to enable access
to publicly available
information to those who
are allowed to the
DumbbellBuddy.com site
only. DumbbellBuddy.com
makes no representations
whatsoever about any
other Web site which you
may access through the
DumbbellBuddy.com site.
When you leave the
DumbbellBuddy.com site,
please understand that
DumbbellBuddy.com has no
control over the content
on that Web site. In
addition, a link to a
non-Dumbbell Buddy
web site does not imply
and does not constitute
sponsorship,
endorsement, approval or
responsibility for the
content, or the use of
such third-party web
site. Dumbbell Buddy
makes no representation
or warranty as to any
third-party products or
services. No rights to
use or copy the
information on this or
the third -party site
are granted or implied.
These Terms of Service
represent the entire
agreement between you
and Dumbbell Buddy
regarding your
relationship with
Dumbbell Buddy and
they super cede any
prior statements or
representations. By
using the Dumbbell Buddy
site YOU AGREE TO BE
BOUND BY THE TERMS OF
SERVICE. If you are
dissatisfied with the
DumbbellBuddy.com site
or any content on the
DumbbellBuddy.com site or with
these Terms of Service,
your sole and exclusive
remedy is to discontinue
using the DumbbellBuddy.com
site. For all other
questions regarding our
policies please contact
DumbbellBuddy.com at Customerservice@dumbbellbuddy.com
Applicable Laws:
DumbbellBuddy.com
site is created,
operated and controlled
by Dumbbell Buddy in the
State of Texas, United
States of America. As
such, the laws of the
State of Texas will
govern these terms of
service without giving
effect to any principles
or conflicts of laws. We
reserve the right to
make changes to the
DumbbellBuddy.com site
and these Terms of
Service at any time by
updating this posting.
By using the
DumbbellBuddy.com site, you
agree to be bound by any
such revisions and
should therefore
periodically visit this
page to determine the
then current Terms of
Service to which you are
bound.
Warranty Information for Deltech Fitness
Deltech Fitness warrants that the materials used in the manufacture of it's
equipment is of good quality. This warranty is extended to the original
purchaser only.
Deltech Fitness will replace at no cost, F.O.B. Louisville, KY, any part proving
defective in materials or workmanship on the frame for the lifetime of the
product, and one year on all upholstered parts. Defectiveness shall be verified
by Deltech Fitness' inspection. Installation expense will be born by the
purchaser and liability is extended to furnishing said part or parts.
Failure due to abuse, incorrect adjustments, alterations done or unauthorized
repairs, exposure to corrosive or abrasive environment, use in any commercial
application does not constitute failure due to defects in workmanship or
materials.
Contact Deltech Fitness Div
Phone 888-258-0533 for all warranty claims. Proof of the original purchase is
required.
Warranty Information for Body-Solid
In-Home Lifetime Warranty On Everything. Forever. Period.
This Warranty applies only in the United States to products manufactured or
distributed by Body-Solid, Inc. (Body-Solid) under the Body-Solid brand name.
The warranty period to the original purchaser is lifetime of the original
purchaser.
Body-Solid warrants that the Product you have purchased for non-commercial,
personal, family, or household use from Body-Solid or from an authorized
Body-Solid reseller is free from defects in materials or workmanship under
normal use during the warranty period. Your sales receipt, showing the date of
purchase of the Product, is your proof of the date of purchase. This warranty
extends only to you, the original purchaser. It is not transferable to anyone
who subsequently purchases the Product from you. It excludes expendable parts
such as paint and finish. This Warranty becomes VALID ONLY if the Product is
assembled / installed according to the instructions / directions included with
the Product.
Replacement and repair of parts.
During the warranty period Body-Solid will at no additional charge, repair or
replace (at Body-Solid¹s option) the Product if it becomes defective,
malfunctions, or otherwise fails to conform with this Warranty under normal
non-commercial, personal, family, or household use. In repairing the product
Body-Solid may replace defective parts or, at the option of Body-Solid,
serviceable used parts that are equivalent to new parts in performance. All
exchanged parts and Products replaced under this warranty will become the
property of Body-Solid. Body-Solid reserves the right to change manufacturers of
any part to cover any existing warranty.
Service procedures.
To obtain warranty service, you must return the Product to Body-Solid in its
original container (or equivalent). You must pre-pay any shipping charges,
export taxes, customs duties and taxes, or any other charges associated with
transportation of the Product. In addition, you are responsible for insuring any
Product shipped or returned. You assume the risk of loss during shipment. You
must present Body-Solid with proof-of-purchase documents (including the date of
purchase). Any evidence of alteration, erasing or forgery of proof -of-purchase
documents will be cause to void this Warranty.
Conditions and Exceptions.
This Warranty does not extend to any Product not purchased from Body-Solid or
from an authorized Body-Solid reseller. This Warranty does not extend to any
Product that has been damaged or rendered defective; (a) as a result of
accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by
Body-Solid; (c) by modification of the Product; (d) as a result of service by
anyone other than Body-Solid, or an authorized Body-Solid warranty service
provider. Should any product submitted for Warranty service be found to be
ineligible, an estimate of repair cost will be furnished and the repair will be
made if requested by you upon Body-Solid¹s receipt of payment or acceptable
arrangement of payment.
BODY-SOLID COMMERCIAL WARRANTY
Light Institutional, Limited Lifetime Warranty; This Warranty applies only in
the United States to products manufactured or distributed by Body-Solid,
Inc.(Body-Solid) under the Body-Solid brand name. The warranty period to the
original purchaser is as follows:
Frames, Welds Weight Plates & Guide Rods - Lifetime of the original purchaser.
Pulleys, Bushings, Bearings & Hardware - Two Years
Cables, Upholstery, Grips and all other components - One Year
Body-Solid warrants that the Product you have purchased for light-institutional
use from Body-Solid or from an authorized Body-Solid reseller is free from
defects in materials or workmanship under normal use during the warranty period.
Your sales receipt, showing the date of purchase of the Product, is your proof
of the date of purchase. This warranty extends only to you, the original
purchaser. It is not transferable to anyone who subsequently purchases the
Product from you. It excludes expendable parts such as paint and finish. This
Warranty becomes VALID ONLY if the Product is assembled / installed according to
the instructions / directions included with the Product.
During the warranty period Body-Solid will at no additional charge, repair or
replace (at Body-Solid's option) the Product if it becomes defective,
malfunctions, or otherwise fails to conform with this Warranty under normal
light-institutional, personal, family, or household use. In repairing the
product Body-Solid may replace defective parts or, at the option of Body-Solid,
serviceable used parts that are equivalent to new parts in performance. All
exchanged parts and Products replaced under this warranty will become the
property of Body-Solid. Body-Solid reserves the right to change manufacturers of
any part to cover any existing warranty.
To obtain warranty service, you must return the Product to Body-Solid in its
original container (or equivalent). You must pro-pay any shipping charges,
export taxes, customs duties and taxes, or any other charges associated with
transportation of the Product. In addition, you are responsible for insuring any
Product shipped or returned. You assume the risk of loss during shipment. You
must present Body-Solid with proof-of-purchase documents (including the date of
purchase). Any evidence of alteration, erasing or forgery of proof -of-purchase
documents will be cause to void this Warranty.
This Warranty does not extend to any Product not purchased from Body-Solid or
from an authorized Body-Solid reseller. This Warranty does not extend to any
Product that has been damaged or rendered defective; (a) as a result of
accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by
Body-Solid; (c) by modification of the Product; (d) as a result of service by
anyone other than Body-Solid, or an authorized Body-Solid warranty service
provider. Should any product submitted for Warranty service be found to be
ineligible, an estimate of repair cost will be furnished and the repair will be
made if requested by you upon Body-Solid's receipt of payment or acceptable
arrangement of payment.
EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY BODY-SOLID MAKES NO OTHER
WARRANTIES, EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BODY-SOLID EXPRESSLY
DISCLAIMS ALL WARRANTIES NOT STATED IN THIS WARRANTY. ANY IMPLIED WARRANTIES
THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS WARRANTY. NEITHER
BODY-SOLID NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO
YOU. This Warranty gives you specific legal rights and you may also have other
rights that may vary from state to state. This is the only express warranty
applicable to Body-Solid branded products. Body-Solid neither assumes nor
authorizes anyone to assume for it any other express warranty.
Disclaimer
EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY BODY-SOLID MAKES NO OTHER
WARRANTIES, EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BODY-SOLID EXPRESSLY
DISCLAIMS ALL WARRANTIES NOT STATED IN THIS WARRANTY. ANY IMPLIED WARRANTIES
THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS WARRANTY. NEITHER
BODY-SOLID NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO
YOU. This Warranty gives you specific legal rights and you may also have other
rights that may vary from state to state. This is the only express warranty
applicable to Body-Solid branded products. Body-Solid neither assumes nor
authorizes anyone to assume for it any other express warranty.
Warranty Information for ENDURANCE
The Best Warranty
All other manufacturers offer a lifetime warranty on the frame only. They limit
all other treadmill parts and components they offer to a 1 -3 year warranty
only. Not Endurance! Every Endurance treadmill comes complete with an exclusive
In-Home LIFETIME WARRANTY that covers every part, every component FOREVER. No
exceptions. You name it frame, motor, electronics, tread belt, deck ,it's all
covered. Forever. Period.
The Highest Quality Components
Endurance uses only the highest quality materials and components available.
Heavy gauge steel, state-of-the-art electronics, sealed bearings, low
maintenance phenolic decks... every piece is engineered to deliver a lifetime of
smooth performance.
The Best Value in Fitness
Endurance is committed to bringing you the highest cardio quality equipment,
packed with features, without breaking the bank. Shop and compare. Endurance
offers the features you want and the quality you demand... backed by the best
warranty in the industry.
ENDURANCE CARDIO LIFETIME WARRANTY
In-Home Lifetime Warranty; This Lifetime Warranty applies only to the original
owner and only extends the warranty to cover the cost of parts repair or
replacement and does not include freight charges associated therewith. Proof of
purchase must be demonstrated. Labor is covered for a period of one (1) year
from date of sale and is not a part of the Lifetime Warranty. This warranty does
not cover end user maintenance requirements as described in the owner's manual
provided with the XTrainer. This warranty applies to residential use only, and
is void If this product Is used In a non-residential environment. This warranty
does not cover damage or equipment failure caused by, or resulting from
accident, misuse, abuse, improper assembly or installation, non-authorized
modification, or failure to provide reasonable and necessary care as outlined in
the owner's manual. Labor coverage is provided only if the work is done by an
authorized Endurance dealer or the Endurance factory. During the labor coverage
period, Endurance compensates authorized Endurance dealers for warranty trips
within their normal service area to make repairs at the customer's location. You
may be charged a travel charge outside the normal service area. This warranty
will not be extended to any product whose serial number has been removed,
altered, or defaced. This warranty does not cover service calls made to instruct
owners on how to operate this equipment. This warranty does not cover customer
instruction, installation, set-up, or adjustments. User is also responsible for
reasonable and necessary maintenance. Reasonable and necessary maintenance
includes proper cleaning and lubrication as specified in the owner's manual.
Failure to properly clean and lubricate the XTrainer will void this warranty.
Floor models and demonstration units shall carry a Lifetime Home-Use Warranty on
Frame, Parts, Electronics and Wear Items - but will not be covered for any labor
charges. This warranty is valid only in the United States and Canada.
Warranty Information for Hampton
MERCHANDISE RETURNS
All sales are final. Exceptions are made for defectives only. In rare cases, at
our discretion, we will allow you to return the product; provided with it’s
original packaging can be resold as new. No returns will be accepted without a
return authorization number (R/A Number). A 25% restocking fee will be charged
against all returns or exchanges and both inbound and outbound shipping costs
are the responsibility of the customer.
RETURN PROCEDURE
Any merchandise that is not defective will be charged a 25% restocking fee. No
exceptions. No freight charges will be paid on non-defective items. Any
merchandise that is claimed to be defective will subject to inspection and
approval of the manufacturer. If the merchandise can be repaired or missing part
replaced, we will not give a credit, rather replace/repair and return. R/A
number must be on all cartons or no credit will be given.
FREIGHT DAMAGE: VERY IMPORTANT!
Please inspect your shipment carefully before signing carrier’s receipt. Make
notations on the receipt of any exterior damage. If any concealed damage is
noticed while unpacking, DO NOT THROW AWAY CARTONS OR PACKING! Call delivering
carrier immediately to request on-site inspection on collect shipments. On
prepaid shipments, contact us immediately. Carriers allow only 7 days to report
damage or you will lose claim privileges.
FREIGHT CARRIER RE-DELIVERY CHARGES
All freight carrier re-delivery charges are the sole responsibility of the
customer. The shipper cannot be held liable for these charges. We highly
recommend adding a 24-hour pre-notification service from the freight carrier to
your shipment to avoid missed appointments. Some freight carriers charge a fee
for 24 hour pre-notification. Otherwise, freight carriers typically deliver
Monday through Friday during normal business hours.
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